Returns Policy

For Non-Faulty Goods

If you have had a change of heart you must return the item to Mugwumps unused and in its original condition within 14 days for a refund. Each returned product must include all parts, accessories, packaging, certificates, limited edition boxes etc.

All you pay for is the postage cost of returning the goods. For expensive items we recommend that you use a secure delivery method which requires a signature on receipt, as this insures the package in case it goes missing. The product will remain your responsibility until it has been signed for at the returns address. We do not accept responsibility for products lost or damaged in the post.

For Faulty Goods

If the product you have ordered is faulty you have 30 days in which to return it.  Parcels or items damaged in transit must be verbally reported to Mugwumps before 3.00pm the next working day following delivery, and also by email/letter within 3 days. 

When returning faulty items we may still ask you to return goods yourself. On receipt Mugwumps will reimburse the costs incurred*. Mugwumps shall pay you a reasonable* postage amount for the return of the product. We normally ask that goods are sent back via First Class Royal Mail (Recorded Delivery) but it may be necessary for us to arrange to collect certain items via a courier.

* Please obtain a proof of postage costs so we can reimburse you the full amount.

*Please note that by reasonable we mean any delivery service equivalent to the cost of Royal Mail Recorded Delivery and up to a maximum value of £10. We regret that we will not be able to refund excessive postage costs (for example goods being sent by special delivery or by courier when this is not necessary).  If the postage costs are going to exceed £10 please contact us on 028 9084 2374 for further advice.

 

If the deadline for reporting parcels damaged during transit is not met we regret that we may not be able to issue a refund or replacement goods, please call us on 028 9084 2374  to discuss the problem!

Refunds

We will confirm that we have received your return.  After receipt of your goods we aim to issue refunds within 3 working days. The cost of your purchase will be refunded to the PayPal account used to make the purchase.

 

Returns Address

Mugwumps Bears
Sleepy Hollow
15 Kiln Road
Newtownabbey
Co. Antrim
BT36 4SU
UNITED KINGDOM

 

Cancellations

If you wish to cancel an order please contact us on 028 9084 2374 as soon as possible. If your goods have been despatched before cancellation you will be liable for the costs of returning the unwanted items.

 

This returns policy does not affect your statutory rights.
 

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